Kampio Cancellation and Return Policy
Last updated: 24 October 2026
1. Purpose and Scope
This policy outlines the general procedures regarding cancellation requests, product returns, delivery issues, and payment disputes for sales made through Kampio.
Kampio is not the direct seller of the product in each transaction. The responsibilities of the parties are determined according to the nature of the transaction and applicable legislation.
2. Cancellation of Sale
The buyer or seller may request the cancellation of the sale transaction. Kampio can assist in delivering cancellation requests to the relevant party and establishing communication between the parties.
Cancellation requests are evaluated considering the stage of the transaction, whether the product has been delivered, the payment status, and applicable legislation.
The submission of the request does not mean that the sale is automatically cancelled or that the payment will be refunded immediately.
3. Product Returns
Return requests for products purchased through Kampio are evaluated within the framework of the legal status of the relevant parties and the nature of the transaction. The buyer and seller can communicate directly regarding returns.
Kampio can assist in delivering the requests received to the relevant party and establishing communication. The return of the product and the return process between the parties are carried out in accordance with the relevant transaction conditions and applicable legislation.
Kampio may not be the direct seller of the product or the executor of the return process in every transaction. However, the obligations arising from the legislation or contracts of Kampio and the operating company are reserved.
4. Right of Withdrawal and Legal Rights
In transactions where distance selling legislation applies, consumers may have the right of withdrawal within the framework of the conditions and exceptions specified in the law.
Whether the seller is acting for commercial or professional purposes and the legal nature of the transaction are important in determining the applicable rules. It cannot be assumed that the same withdrawal and return rules apply to every second-hand product sale.
The right of withdrawal that consumers legally possess, their rights regarding defective products, and other mandatory rights cannot be eliminated by this policy.
5. Damaged, Missing or Non-Compliant Products
If the product differs from the advertisement description, contains unspecified damage or defects, is delivered incomplete, or not delivered at all, the buyer may contact the seller and request support from Kampio.
Additional information such as advertisement details, product photos, and transaction records may be requested for the evaluation of the request.
6. Refund
If a refund is required as a result of cancellation or return, the transaction will be carried out within the framework of the relevant payment infrastructure, transaction conditions, and applicable legislation.
Which party will initiate the return and how it will be carried out is determined according to the actual payment flow and the relevant contracts. The processing times of banks or payment service providers may affect the time it takes for the refund amount to reflect in the account.
7. Commission
A commission of 10% of the sale price is applied to the seller for sales completed through Kampio. The method of calculating the commission and how it will be handled in the event of cancellation or return is explained in the Seller Conditions and relevant transaction conditions.
The relevant deductions and refunds must comply with the applicable legislation.
8. Donation Transactions
Donations made through Kampio are free of charge. No product price or sales commission is charged to the donor.
Users experiencing issues with the receipt of the donation or its delivery to the needy can contact Kampio. The rescheduling of the process will be evaluated according to the status of the product and the transaction.
9. Application and Communication
Users experiencing issues with cancellation, return, delivery, or payment can contact Kampio by sharing the relevant advertisement or transaction information and an explanation of their requests.
Operator: Keşideci Bilişim Teknolojileri A.Ş.
Address: Eski Büyükdere Cad. No: 61/2, 34415 Kağıthane, Istanbul, Turkey
Email: kesideci@kesideci.com
Website: https://www.kampio.online/
Users' rights arising from the applicable legislation and their rights to apply to the competent authorities in applicable situations are reserved.
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